Kristy Sholett

Posts by Kristy Sholett

Leader of mCollab, Center of Excellence at Meridian IT, Kristy brings 18 years of experience dedicated to IT. mCollab is a managed service offering to move to the cloud with Unified Communication as a Service (UCaaS) or Contact Center as a Service (CCaaS). The CoE is focused on helping clients lower their costs while adding enhanced functionality and enabling a remote workforce.

Collaboration mCollab

Data Privacy in the Age of Omnichannel: Challenges and Solutions

In today's fast-paced world, businesses constantly evolve to meet their customers' needs. The shift to omnichannel experiences, where users expect seamless interactions across multiple platforms - w...

  • Contact Center
  • Collaboration
  • mCollab

Overcoming Challenges: Implementing AI in Contact Centers

In today's fast-paced digital world, contact centers are at the forefr...

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  • Contact Center
  • Collaboration
  • mCollab

Cost Efficiency and Scalability: The Power Duo of CCaaS and Managed Services

In today's increasingly dynamic business environment, companies are al...

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  • Contact Center
  • Collaboration
  • mCollab

CCaaS for Healthcare: Enhancing Patient Communication and Support

In today's fast-paced medical environment, effective communication is ...

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  • Collaboration
  • mCollab
  • Unified Communication

Navigating the Unified Communications Market: What to Look for in a Provider

In an era where effective communication is paramount, businesses incre...

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  • Collaboration
  • mCollab
  • Unified Communication

Achieving Seamless Communication with Meridian IT and Avaya

In today's fast-paced and interconnected world, seamless communication...

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  • Collaboration
  • mCollab
  • Unified Communication

Seamless Integration: Combining UC with Existing Business Systems

In today's fast-paced business environment. effective communication is...

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  • Contact Center
  • Collaboration
  • mCollab

Steps to Prepare Your Contact Center for Disaster Recovery

In our ever-connected world, ensuring the continuity of your contact c...

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  • Collaboration
  • mCollab
  • Unified Communication

Unified Communications Security: Protecting Your Business Communications

In today's hyper-connected business landscape, unified communications ...

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