Kristy Sholett

Posts by Kristy Sholett

Leader of mCollab, Center of Excellence at Meridian IT, Kristy brings 18 years of experience dedicated to IT. mCollab is a managed service offering to move to the cloud with Unified Communication as a Service (UCaaS) or Contact Center as a Service (CCaaS). The CoE is focused on helping clients lower their costs while adding enhanced functionality and enabling a remote workforce.

  • Contact Center
  • mCollab

Contact Centers vs. Call Centers - Differences, Benefits & Uses

In the world of customer service, the terms "contact center" and "call...

  • Contact Center
  • mCollab

Improving First Call Resolution with CCaaS

In the fast-paced world of customer service, first-call resolution (FC...

  • Contact Center
  • mCollab

Unraveling the Mysteries of Contact Center Solutions: Navigating CCaaS and On-Premises Options

In today's rapidly changing customer service landscape, the decision o...

  • Collaboration
  • mCollab

Revolutionizing Healthcare Communication with Meridian IT and Cisco

At Meridian IT, we recognize that effective communication is the corne...

  • Collaboration
  • mCollab

Enhancing Collaboration with Meridian IT and Microsoft Teams

At Meridian IT, we recognize that effective communication and collabor...

  • Collaboration
  • mCollab

The Evolution of Unified Communications: From Landlines to Cloud-Based Solutions

In the rapidly evolving landscape of technology, communication has und...

Exploring Call Center Solutions: CCaaS vs. On-Premise Contact Centers

In the realm of customer service, the choice between Contact Center as...

  • Contact Center
  • Collaboration
  • mCollab

CC Trends in 2024: Shaping the Future of Customer Service

Customer service is evolving briskly, influenced by technological prog...

  • Contact Center
  • mCollab

Essential Elements for an Effective Contact Center Strategy

Contact center are pivotal in fostering strong connections between com...

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