
Posts by Kristy Sholett
Leader of mCollab, Center of Excellence at Meridian IT, Kristy brings 18 years of experience dedicated to IT. mCollab is a managed service offering to move to the cloud with Unified Communication as a Service (UCaaS) or Contact Center as a Service (CCaaS). The CoE is focused on helping clients lower their costs while adding enhanced functionality and enabling a remote workforce.
- Collaboration
- mCollab
The Evolution of Unified Communications: From Landlines to Cloud-Based Solutions
In the rapidly evolving landscape of technology, communication has und...
Exploring Call Center Solutions: CCaaS vs. On-Premise Contact Centers
In the realm of customer service, the choice between Contact Center as...
- Contact Center
- Collaboration
- mCollab
CC Trends in 2024: Shaping the Future of Customer Service
Customer service is evolving briskly, influenced by technological prog...
- Contact Center
- mCollab
Essential Elements for an Effective Contact Center Strategy
Contact center are pivotal in fostering strong connections between com...
- Collaboration
Harnessing the Power of the Cloud for Unified Communications: Benefits and Key Insights
In our digital era, where swift and effective communication forms the ...
- Collaboration
Enhancing Customer Experience in the Digital Era: How Unified Communication Create Fluid Interactions
In today's rapidly evolving digital world, providing superior customer...
- Collaboration
Embracing the UCaaS Revolution: How it's Redefining Business Communications
In the current business environment, where efficient communication act...
- Contact Center
Navigating the AI Landscape: 5 Ways AI is Impacting Contact Centers
The integration of artificial intelligence (AI) within the realm of cu...
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