
Posts by Kristy Sholett
Leader of mCollab, Center of Excellence at Meridian IT, Kristy brings 18 years of experience dedicated to IT. mCollab is a managed service offering to move to the cloud with Unified Communication as a Service (UCaaS) or Contact Center as a Service (CCaaS). The CoE is focused on helping clients lower their costs while adding enhanced functionality and enabling a remote workforce.
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MUST READS:
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How AI Reduces Wait Times and Enhances First Call ResolutionContact CenterCollaborationmCollabContact Center AIAI
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AI in Data Centers: Optimizing Performance and Efficiency
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From Cost Center to Profit Driver: How AI is Transforming Contact CentersContact CenterCollaborationmCollabContact Center AIAI
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Meridian IT Named to CRN’s MSP 500 List for 2025Managed Services