Contact

Contact Center as a Service

Ensure your customers get the experience they demand with Contact Center Services from Meridian.

Elevate Your Contact Center Solution

Meridian IT's omnichannel cloud contact center helps companies provide superior customer service at a lower cost. Meridian provides a seamless experience across voice and chat for your customers and agents.

01Call Routing

02Queuing

03Interactive Voice Response (IVR)

04Reporting

Guide: 10-Point Checklist for Moving to the Cloud

It’s no surprise that CIOs and CTOs find themselves overwhelmed at the beginning of their cloud journey with so many options available. To help you simplify this complicated project, we created a 10-point checklist so you can fully understand key factors before you start. 

Accelerate the transition to the cloud

Latest Blogs

Cost Efficiency and Scalability: The Power Duo of CCaaS and Managed Services

In today's increasingly dynamic business environment, companies are always looking for solutions that can offer them more agility, flexibility, and cost-effectiveness. The combination of Contact Cente...

11/20/2024
Cost Efficiency and Scalability: The Power Duo of CCaaS and Managed Services
Read More

Data Loss: Causes, Consequences, & How to Prevent It

With the increasing volume and complexity of data being generated and stored, the risk of data loss has become a significant concern for businesses of all sizes. In this article, we'll explore the com...

11/18/2024
Data Loss: Causes, Consequences, & How to Prevent It
Read More

CCaaS for Healthcare: Enhancing Patient Communication and Support

In today's fast-paced medical environment, effective communication is paramount for operational efficiency and, more critically, patient care. Enter Contact Center as a Service (CCaaS) - an innovation...

11/06/2024
CCaaS for Healthcare: Enhancing Patient Communication and Support
Read More

Contact Us

Ready to get started?

Form