Enterprise Data Protection Service Plan
mProtect Platinum
mProtect Platinum is an enterprise-grade data protection solution that offers comprehensive features and premium support. It is designed to help you protect your data from all types of threats and ensure that your business can recover from any disaster.
Benefits of Meridian’s mProtect Platinum
Enterprise Data Protection Services with Premium Features
mProtect Platinum is a comprehensive data protection solution with a variety of features to protect your data from all types of threats, including ransomware, malware, and hardware failures.
01Premium Support
mProtect Platinum includes premium support from Meridian's team of experts. You will have access to 24/7 support for installation, configuration, and troubleshooting.
02Proactive Monitoring
Meridian's team of experts will proactively monitor your data protection environment for potential problems and take steps to resolve them before they cause any disruption to your business.
03Automated Backup Scheduling
mProtect Platinum allows you to schedule automatic backups for your data, which can save you time and effort. You can also schedule incremental backups to reduce the amount of data that needs to be backed up each time.
04Security Monitoring
Meridian's team of experts monitors for security threats 24/7 to protect your data from cyberattacks.
Our Data Protection Service Levels: mProtect Flex vs mProtect Platinum
As a part of our Global Alliance with Commvault, mProtect is a premier data management solution to help customers. Meridian offers two-tailored services, allowing you to choose the best plan that fits your needs. No matter if you choose mProtect Platinum or Flex, our first- rate flexibility and expert management solutions will always be available.
mProtect Flex
mProtect Platinum
Features
Quick Support Requests and issue ticketing with Commvault, including tracking remediation and statistics with regular check-ins until request is resolved
Perform regular software updates
Quarterly reviews and monthly written reports of operations, support requests, hardware, and general KPI
Advise and assist with configuration changes
Implement best practices and address critical pain points in addition to those covered by project-based SOWs
Annual backup assessments and health checks
Daily reviews of backup success and critical notifications by our team of specialists
Personalized communication with weekly job success, status updates, and outstanding needs reports
Coordinated specialists for bringing issues to resolution
Continuous monitoring, alerting, and proactive engagement to prevent and resolve issues
Utilize Meridian’s unique relationship with Commvault for quicker engagement on critical issues requiring advanced troubleshooting and diagnostics
Webinar: Cyber Resilience: Why you need to make the shift and how to do it
Gain expert knowledge and practical advice on fortifying your data protection strategy with cyber resilience.
Our experts will cover:
- The current state and latest trends in data protection
- The global transition towards Cyber Resilience and its significance
- Practical steps to begin implementing your Cyber Resilience plan
- Additional key insights and strategies
Don’t miss this chance to stay ahead of the curve and enhance your organization’s cyber resilience.
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Frequently Asked Questions about Our mProtect Platinum Enterprise Data Protection Services
01What is mProtect Platinum, and how does it work?
mProtect Platinum is an enterprise-grade data protection solution designed to safeguard critical business data from threats and give you peace of mind. mProtect Platinum offers premium support, proactive monitoring, and leverages Commvault’s advanced backup and recovery technology to ensure robust, end-to-end data protection.
02How does proactive monitoring work with mProtect Platinum?
Meridian’s team monitors your data protection environment around the clock to identify and prevent potential issues before they impact your business operations.
03How does mProtect Platinum handle backup monitoring and reporting?
With mProtect Platinum, you get daily reviews of backup success rates, plus personalized weekly reports that detail job status, success, and any outstanding issues to keep you informed and in control of your data protection strategy.
04What kind of support can I expect with mProtect Platinum?
You’ll receive 24/7 premium support with direct access to a team of specialists who provide personalized communication, assist with configuration changes, and escalate critical issues to Commvault experts when needed.
05What are the main differences between mProtect Flex and mProtect Platinum?
The main differences between mProtect Flex and mProtect Platinum revolve around the level of support and monitoring provided. mProtect Platinum provides a more hands-on, continuous support experience, while mProtect Flex offers flexibility and lower cost but with less frequent monitoring and personalized assistance.